FAQs
🕯️ OUR CANDLES
Great question! Here’s how our refillable candles are unlike anything else on the market:
Reusable candle vessel
Most candles, like glass or concrete ones, are not designed to be reused (and can even shatter after repeated use). Candles are also really difficult to clean and upcycle. But not ours! Our patented refillable candle has a unique flexible silicone base that makes it super easy to pop out leftover wax and reuse the jar. In fact, we were the first to use silicone in a candle vessel back in 2020! Our innovative refillable candle vessel is heat-resistant and designed to be reused over and over again ♻️
Clean ingredients
Unlike many traditional candles on the market, our candles are made with 100% natural soy wax and non-toxic fragrances. You can breathe clean with our candles in your home! ✨
Sustainable business practices
Not only is our candle refillable, but we also use eco-friendly ingredients, 100% compostable packaging, and carbon offset shipping for every order!
We hope you consider switching to our refillable candles and supporting our small business ❤️
Here's a link to watch how our refillable candles work: How It Works
STEP 1: Insert your first candle refill and light the candle like normal.
STEP 2: Pop out any leftover wax by pushing up on the flexible bottom.
STEP 3: Slide in a new candle refill, and repeat!
We do! If you want to smell every scent before you build a bundle, we recommend our Sample Pack.
You can read the reviews from thousands of our happy customers here: Arbor Made Customer Reviews
🌿 INGREDIENTS
We use all-natural soy wax and cotton wicks, and all of our scents are 100% phthalate-fee, non-toxic, and cruelty-free.
If you have specific allergies or sensitivities, feel free to message/email us about our scents (we'd be happy to share the full breakdown), or check out our unscented candle!
Our candles are crafted with your entire family in mind, including your furry friends! 🐶❤️
We use 100% natural soy wax and non-toxic ingredients so technically all of our scents are safe for pets! However, it's important to understand that some animals are more sensitive to certain essential oils, spices, and citrus scents than others.
When a scent contains essential oils known to potentially cause sensitivity in pets (such as ylang ylang, anise, pennyroyal, tea tree, pine, wintergreen, etc) if ingested, we clearly call out these ingredients in the scent description - out of an abundance of caution (as ideally no pets would be ingesting candle wax). Here are some candle scents we recommend for pet owners!
To ensure both safety and a pleasant experience, we create our candles using a blend of natural essential oils and non-toxic fragrance oils. This blend offers a few key benefits:
- Fire Safety: Essential oils are highly flammable.Diluting them with fragrance oils reduces this risk.
- Health Considerations: By using a blend, we avoid overly concentrated essential oils, which can be irritating to pets (especially if ingested) and individuals with sensitivities like migraines, asthma, and allergies.
For pets such as birds or reptiles, we recommend exercising extreme caution and not lighting candles in the same room as your pets. These animals have particularly sensitive respiratory systems, and even diluted fragrance can cause irritation.
While we take precautions, it's always best to observe your pet's reaction to any new scent. If you have any concerns or specific questions about our ingredients, please don't hesitate to contact us. We're here to help!
We use 100% natural soy wax, organic cotton wicks, and non-toxic, clean scents.
All of our fragrances are 100% phthalate-free and do not include any reproductive toxins, carcinogens, mutagens, organ toxins, or acute toxins.
We use a combination of natural essential oils and clean candle fragrance oils in our candles. Send us an email ([email protected]) if you have specific questions!
Unfortunately many candle companies out there, big and small, still use toxic fragrances and wax in their candles. This is one of the reasons we decided to start making our own candles! Everyone should be able to enjoy the wonderful experience of a candle without harming their health.
💗 CANDLE CARE
We recommend burning the candles for around 4 hours each time. Not lighting the candle long enough can cause tunneling, and burning the candle over 4-5 hours can become a safety issue. Learn more in our full Candle Care Guide 😊
To help ensure when you first light your candle that it achieves a full melt pool, we do not recommend trimming the wick the first time. After the first burn melts all the way to the edges, you can (and should) trim the wick every time after that! :)
We recommend either composting the wax (as it is made of 100% plant-based soy wax and natural cotton wicks), melt the extra wax in a wax warmer, or put it in a cloth bag and use as a drawer freshener!
Candle soot (the black marks) can be unsightly but common issue with burning candles regularly. Though household products like dish soap, lemon juice, or baking soda can somewhat help, they are not perfect solutions to clean off soot.
Fortunately we have developed our own jar cleaner that cleans up soot marks better than any product we've tested, ensuring your candle jar remains clean and presentable! Our all-natural Candle Jar Cleaner is made from water and orange peel concentrate - so it is a nontoxic way to clean your Arbor Made reusable candle vessel.
A full candle melt pool = even burning, stronger fragrance, and longer lasting! Here's how:
- First Burn: Let the wax melt all the way to the edge (typically 3-4 hours). But don't burn more than 5 hours at a time for safety reasons.
- Before Each Burn: Trim the wick (to 1/4 inch) if is too long or mushrooming. Do not trim the wick on the first burn! This is the most important burn to make sure you get the full melt pool.
- Consistent Burn Time: Always burn until the melt pool reaches the edges. If you plan to light a candle, try to leave it lit for at least a couple hours so it can fully melt to the edges every time. This prevents tunneling.
- Draft Control: Keep your candle away from drafts, windows, and air currents.
If you're still having issues, try out the "Tin Foil Hack" for candle tunneling!
Tunneling happens when a candle burns only down the center, leaving a thick wax ring around the sides. Here's how to use tin foil to fix it:
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- Create a foil tent: Tear off a piece of tin foil and mold it into a loose tent shape. The tent should cover the entire candle but leave an opening at the top for air circulation.
- Light and relax: Light the candle as usual and let the foil tent do its magic. The trapped heat will melt the wax on the sides of the candle, filling in the tunnel.
- Monitor and adjust: Check on the candle after 30 minutes. If the wax isn't melting evenly, adjust the foil tent slightly for better heat distribution.
- Patience is key: Depending on the tunnel's severity, it may take 1-2 hours to achieve a full wax pool.
Safety Tips:
- Never leave a burning candle unattended.
- Ensure the foil doesn't touch the flame.
🚚 SHIPPING
All our shipping materials are entirely paper-based (FSC Certified), making them 100% compostable and recyclable. Even our tape is compostable!
Standard processing time is 2-3 business days.
Holiday Period:
During the holidays (Nov & Dec), our processing time is about 1-2 weeks due to increased demand.
Summer Months:
During the summer months (Jun, July, Aug), we only ship out orders at the beginning of the week.
If you have any questions, please send us an email at [email protected]!
The order minimum to automatically qualify for free shipping is $200.
Please note - If you apply a discount, this may reduce your order total below $200, causing you to be disqualified from free shipping.
Yes! We ship carbon-neutral and 100% plastic-free.
We offer shipping to the US & Canada.
If you're in another country and would like our products shipped to you, join our VIP text list or email [email protected] and please let us know!
We understand that sometimes packages marked "delivered" can go missing. Here's what you can do:
- Double-check around your delivery location. Did a neighbor receive it accidentally? Look around porches, doorways, or anywhere a delivery person might leave it securely.
- Still can't find it? Contact us! Just confirm your address is correct, and we'll gladly send a replacement order as soon as possible. We're here to make things right, so don't hesitate to reach out! 😀
📦 MANAGE MY ORDER
Happy to help here! You can go about this in 1 of 2 ways:
1. Click the chat button -> track order -> write in the email or phone number that you used when you placed your order
Or
2. Send us an email [email protected]
Let us know if you have any questions :)
We'd be happy to help! There are a few ways to track your order:
- Check your inbox for an order confirmation email. something there has a link to track the status
- Click the chat button -> track order -> write in the email or phone number that you used when you placed your order
- Send us an email [email protected]
♻️ RETURNS & EXCHANGES
Yes! We offer an All Smiles Guarantee, which covers free returns and exchanges for any unused products. If you would like to return exchange a scent or jar color for any reason, simply let us know and we will provide you with a return label. Your satisfaction is important to us, so please don't hesitate to reach out to us for assistance! 😀
Knowing everyone's sense of smell is unique, we understand scent strength varies based on personal preference.
- For a gentler fragrance experience, you might enjoy our candles like Vanilla Colada or Mellow Breeze, known for their subtle and calming aromas.
- For a stronger scent throw, we recommend trying out candles like Spiced Timber or Lavender Bliss.
Our candles are crafted with clean, phthalate-free fragrances, ensuring a gentle and enjoyable ambiance, even for those sensitive to stronger scents.
Looking for something truly unique? Join our Secret Scent Club to discover two limited-edition fragrances every month.
Unsure about a scent? Feel free to email, text, or chat with us before you purchase – we're happy to answer any questions and help you find the perfect aroma!
✨ MEMBERSHIPS
As a member, enjoy exclusive perks like $60 in store credit to use on your favorite items, 10% off all purchases for year-round savings, and more!
Plus, get excited about early access to new products and collections, explore our member-only selection, and receive priority customer support for any questions or needs.
Simply add the Arbor Club membership to your cart and go through the checkout process like any other purchase. After checkout, you’ll receive a welcome email that links to the membership portal and explains how to access member benefits.
Yes. Members pay $50 every year for access to be in The Arbor Club. The membership will auto-renew unless you decide to cancel.
Yes. Once you sign up, you’ll be prompted to create an account (if you don’t already have one). This is how you will access your store credit and manage your membership.
Sign up or log in through the account page using the same email address at checkout. If you’re having issues, reach out to us at [email protected] and we’d be happy to help!
Once you’ve signed up, your perks will automatically apply:
• $60 in Store Credits
• 10% Off Everything
• Early Access
• Member-Only Products
• Priority Customer Support
Enjoy $60 in-store credit throughout the year! You'll receive an instant $15 credit after joining, followed by another $15 every 90 days. You can access these store credits by signing into the membership portal.
See below for detailed instructions on how to redeem store credits:
Store credits can be stacked with the 10% discount code for Arbor Club members. Note: the 10% discount is automatically applied, but the store credits need a discount code to be manually applied at checkout.
As long as you’re signed into your Arbor Made account, the 10% discount will automatically apply at checkout. Also, if you're a new member signing up - just make sure the Arbor Club Membership is added to cart.
Note: The 10% discount does not apply to e-gift cards
Be the first to shop new arrivals! As a member, you'll receive an exclusive link to access and purchase new products a day before everyone else.
Discover exclusive finds! Log in to your Arbor Made account to unlock special product collections that are available only to members.
Experience VIP treatment! Enjoy faster response times and personalized assistance from our dedicated support team. Plus, take advantage of our exclusive concierge gifting service for effortless shopping.
You have to sign in to your Arbor Made account to access your membership benefits. If you’re still having issues, please reach out to [email protected].
You can cancel your membership’s auto-renewal at any time through your membership portal or by contacting our customer support team at [email protected].
Please note that upon cancellation, you will immediately lose access to all membership benefits. There are no termination fees or hidden costs associated with cancellation. If canceled, your membership will still remain active through the current billing period.
Yes. You are not required to have a membership to shop at Arbor Made (although members do get the best deals - 10% off, $60 in-store credits, and more!).
You can update your payment method at any time from your account portal.
If you gift a membership to someone else by signing their email up but paying with your credit card, you must add a different payment method as their default payment method before the next bill date, or your credit card will continue to be charged.
We recommend purchasing a $50 Arbor-Made e-gift card instead to simplify the process!
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